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Policies

Rates & Promotions
Policies
Policies

Kindly read the terms and conditions below carefully, some promotional rates may not be able to be amended or cancelled.

A valid credit card is required to guarantee your reservation. You can choose to enter your credit card details on a secure server or you can send them to us by fax to +62 361 8480920

General Booking Conditions

  • A valid credit card is required. No deposit will be charged.
  • If you cancel within 7 days prior to arrival, no fee will be charged.
  • If you cancel within 3 days to 24 hours prior to arrival, 100% of the first night’s accommodation will be charged.
  • If you fail to arrive, or in case of a No Show, the full amount of stay (100% of total) will be charged.

Non-Refundable Promo Booking Conditions

  • A valid credit card is required.
  • The full amount (100%) from the time of booking will be charged to your credit card and is non-refundable. 
  • Cancellations or changes to bookings for promotions will not be permitted for any reason. Once confirmed a booking cannot be refunded or altered in any way.

Children and Extra Bed Policy                                           

  • Children are welcome.
  • Children under 2 years stay free of charge using children's cots/cribs.
  • Children under 12 years stay free of charge when using existing beds. Breakfast for children sharing room with parents is not included in the room rate.
  • Children older than 12 years or adults are charged Rp 200,000 per person per night for extra beds.
  • The maximum number of extra beds/children's cots permitted in a room is one.

Internet

Wi-Fi is available in public areas, room and is free of charge.

Meal Plan

Buffet breakfast is included in the room rate.

Nyepi Religious Day 

Please be informed that the island of Bali celebrates Nyepi Day each year, marking the Balinese New Year. Nyepi is a day of absolute silence throughout the island. No outdoor activities are allowed including check-in and check-out from hotels.

Dates for Nyepi are as follows:

  • March 9, 2016
  • March 28, 2017